Shipping & Delivery
Fast, reliable delivery across India and beyond
Overview
ItsMyThing is committed to delivering your safety QR tags quickly and securely. Every order is carefully packaged to ensure your tags arrive in perfect, scan-ready condition. We work with India's leading logistics providers to offer reliable delivery nationwide.
Our tags are printed and quality-checked in New Delhi before dispatch. Standard orders are processed within 1–2 business days of payment confirmation (Monday to Saturday, excluding public holidays).
Domestic Delivery (India)
| Delivery Type | Estimated Time | Shipping Cost | Tracking |
|---|---|---|---|
| Standard | 5–7 business days | Free above ₹499 / ₹50 below | Yes |
| Express | 2–3 business days | ₹99 flat | Yes (real-time) |
| Same-Day (Delhi NCR) | Same day if ordered by 12 PM | ₹149 | Yes (live GPS) |
| COD | 5–7 business days | ₹50 COD charge + shipping | Yes |
Business days are Monday through Saturday. Orders placed on Sundays or public holidays are processed the next business day.
Delivery estimates begin from the dispatch date (not the order date). You will receive a WhatsApp notification with your tracking number once your order is dispatched.
Express Delivery
Express delivery (2–3 business days) is currently available in the following cities:
- Delhi NCR (including Gurgaon, Noida, Faridabad, Ghaziabad)
- Mumbai (including Thane, Navi Mumbai, Pune)
- Bengaluru
- Chennai
- Hyderabad
- Kolkata
- Ahmedabad
- Jaipur
Express orders placed before 2:00 PM IST on a business day are dispatched the same day. Orders after 2 PM are dispatched the next business day.
Order Tracking
Track your order through multiple channels:
- WhatsApp notifications: Automated updates at key stages — order confirmed, dispatched, out for delivery, and delivered.
- SMS tracking: Tracking link sent via SMS to your registered number.
- Dashboard: Log in to your ItsMyThing account and go to "My Orders" for real-time status.
- Courier website: Use the AWB (tracking) number provided via WhatsApp on the courier's own website (Delhivery, Shiprocket, etc.).
Tracking information is usually updated within 4–6 hours of dispatch. If tracking shows no movement for more than 3 business days, please contact our support team.
Failed Delivery
If delivery is attempted and fails (no one available, address incomplete, access denied), our courier will make up to 3 delivery attempts over consecutive business days.
- After 3 failed attempts, the package is held at a local facility for 7 days.
- You will be notified via WhatsApp for each failed attempt.
- After 7 days at the facility, the package is returned to our warehouse.
- For returned packages: we will reship once at no extra charge if the delivery failure was due to our courier's error. If due to incorrect address or recipient unavailability, re-shipping charges apply.
Damaged in Transit
We package all orders carefully with protective material. However, if your order arrives damaged:
- Take clear photographs of the unopened package and the damaged contents within 48 hours of delivery.
- Email the photos to [email protected] or send via WhatsApp to +91-9654455530.
- Include your Order ID in the message.
- We will process a free replacement within 24 hours of claim verification.
- The replacement will be shipped via express delivery at no charge.
Claims for transit damage must be raised within 48 hours of delivery. Damage claims raised after this period cannot be accepted.
Shipping Support
For all shipping and delivery queries:
- WhatsApp (fastest): +91-9654455530 — Replies within 2 hours on business days.
- Email: [email protected]
- Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST
Always quote your Order ID when reaching out. Order IDs begin with "IMT-" and can be found in your order confirmation WhatsApp message or your ItsMyThing dashboard.