Refund & Return Policy

At ItsMyThing, customer satisfaction is our priority. This Refund & Return Policy describes the conditions under which you may return a product, request a refund, or cancel an order. This policy is in compliance with the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020.

All refund and return requests must be initiated within the stipulated window. Rohin Infotech Private Limited reserves the right to reject requests that do not meet the stated eligibility criteria.

You are eligible for a full refund or replacement in the following scenarios:

For a return to be accepted, the product must be in its original condition — unused, with the QR code seal intact, and in its original packaging (where applicable). Products that have been activated (QR linked to a WhatsApp number) cannot be returned unless they are defective.

Refunds will not be issued in the following circumstances:

• Activated tags: Tags that have been linked to a WhatsApp number and used are considered consumed digital goods and are non-refundable, unless they are technically defective.
• Change of mind after activation: Once a tag is activated and used on your vehicle or property, we cannot accept it as a return.
• Customised / personalised orders: Tags with custom text, logos, or designs cannot be returned unless defective.
• Bulk orders (10+ tags): Orders of 10 or more tags are non-refundable unless the entire batch is defective. Partial refunds may apply on a case-by-case basis.
• Requests beyond the return window: Claims raised more than 15 days after delivery (or 48 hours for damage/wrong item) cannot be processed.
• Misuse or physical damage caused by user: Tags damaged by improper application, extreme heat/chemical exposure, or deliberate tampering.

Follow these steps to initiate a return or refund:

1. 1Contact us within the eligible window. WhatsApp +91-9654455530 or email [email protected] with your Order ID (starts with "IMT-").
2. 2Describe the issue and attach photographs if the product is damaged or incorrect. Clear photos of the product and its packaging are required for damage claims.
3. 3Receive a Return Merchandise Authorisation (RMA) number from our team within 24 business hours. Do not ship the product back without an RMA — it will not be accepted.
4. 4Ship the product to our warehouse address (provided with the RMA) using any reliable courier. Keep the tracking details. We recommend India Post or Delhivery for returns.
5. 5Refund processed within 5–7 business days of receiving the returned item at our warehouse and completing quality inspection.

Once your return is received and inspected, the refund is processed as follows:

For COD refunds, you will need to share your bank account details (account number and IFSC code) with our team for NEFT transfer. We do not accept UPI IDs for COD refunds above ₹2,000 per RBI guidelines.

You will receive a WhatsApp and email confirmation once the refund has been initiated from our end. Processing time at your bank/payment provider is beyond our control.

Orders can be cancelled before they are dispatched from our warehouse:

• How to cancel: Log in to your ItsMyThing dashboard → "My Orders" → click "Cancel Order", or WhatsApp us with your Order ID.
• Prepaid orders: Cancellations before dispatch receive a 100% refund to the original payment method within 24–48 hours.
• COD orders: Can be cancelled before dispatch at no penalty. Simply WhatsApp or call us.
• After dispatch: Orders cannot be cancelled once dispatched. You may refuse delivery and initiate a return upon receipt (standard return policy applies).
• Bulk / custom orders: Cancellation after production has begun is subject to a production cost deduction of 20–40% of the order value.

We offer one free exchange per order within 15 days of delivery for:

• Wrong tag type received (e.g., vehicle tag instead of bag tag).
• Wrong size or variant.
• Colour or design significantly different from what was ordered.

To request an exchange, follow the same process as a return (Steps 1–3 above) but specify "Exchange" in your request. Exchange items are dispatched within 2 business days of receiving the returned product. We cover shipping costs for all exchanges.

Exchanges are available for orders within India only. International customers must return the item and place a new order.

A product is considered defective if:

• The QR code is unreadable or does not scan correctly on arrival.
• The tag adhesive fails within 30 days of application under normal conditions.
• The tag fades, peels, or becomes illegible within 6 months under normal outdoor exposure.
• The product arrives with manufacturing defects (print misalignment, incomplete QR pattern, blank tag).

Our tags are rated for outdoor use, UV exposure, rain, and dust. Defects caused by extreme heat (above 80°C), chemical solvents, deliberate scratching, or improper surface application are not covered.

If you purchase a premium dashboard subscription or digital add-on service:

• Subscription refunds: A pro-rated refund is available for unused subscription days if cancelled within 7 days of purchase. After 7 days, the subscription runs until the end of the billing period with no refund.
• Free trial: If your free trial converts to a paid subscription, you have 48 hours to cancel for a full refund.
• One-time digital purchases (custom QR design files, digital certificates) are non-refundable once downloaded.

Our support team is available to help you with any refund, return, or cancellation query:

• WhatsApp (fastest response): +91-9654455530 — We typically reply within 2 hours on business days (Mon–Sat, 9 AM–6 PM IST).
• Email: [email protected]
• Dashboard: Log in and use the "Help & Support" section for order-specific queries.

Always include your Order ID (format: IMT-XXXXXXXX) in all communications. This helps us resolve your query significantly faster.